The administrative support sector, or “office support”, is essential to the smooth running of any company. It encompasses a number of key professions that ensure the smooth running of day-to-day tasks and coordination between different departments. These roles cover several categories, from reception to administrative management and executive assistance.
The reception department is a company’s first point of contact. Receptionists play a crucial role in conveying the company’s image. They are responsible for greeting visitors physically and by telephone, handling mail and performing a wide range of administrative tasks.
Essential trades in this category include :
These professionals need to combine interpersonal skills, mastery of office automation tools and the ability to manage several tasks simultaneously. Their role is key to ensuring a pleasant customer experience.
Executive assistants and deputies support senior managers in their day-to-day activities. Their role is to manage diaries, organize meetings, draft reports and coordinate projects. They are privileged partners of decision-makers.
Profiles sought in this category include :
These jobs require a high level of organizational skills, adaptability, and mastery of planning and communication software. Their contribution to efficient team management and strategic decision-making is indispensable.
The secretariat is a key administrative function within a company. Executive secretaries manage complex administrative tasks, while ensuring regular follow-up of files and fluid communication with the various departments.
The positions to be filled are :
These profiles are essential for organizing and optimizing the circulation of information within the company. Their versatility and rigor make them essential players in day-to-day management.
Customer support plays a central role in customer relations. Its role is to answer questions, solve problems and ensure customer satisfaction. This position requires excellent communication and listening skills.
Trades in this category include :
Responsiveness and the ability to manage complex situations while maintaining a high level of customer satisfaction are the main qualities sought for these positions.
